{"id":20,"date":"2025-01-26T13:53:53","date_gmt":"2025-01-26T12:53:53","guid":{"rendered":"https:\/\/zennio.creativia.es\/es\/es\/?page_id=20"},"modified":"2026-04-16T19:05:52","modified_gmt":"2026-04-16T17:05:52","slug":"soporte","status":"publish","type":"page","link":"https:\/\/zennio.creativia.es\/es\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20\" class=\"elementor elementor-20\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6d8aa4 e-con-full e-flex e-con e-parent\" data-id=\"d6d8aa4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc20de3 e-flex e-con-boxed e-con e-parent\" data-id=\"fc20de3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c729f07 elementor-widget elementor-widget-heading\" data-id=\"c729f07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soporte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af0dcd1 e-flex e-con-boxed e-con e-parent\" data-id=\"af0dcd1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bde1b69 e-con-full e-flex e-con e-child\" data-id=\"bde1b69\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d33766 elementor-widget elementor-widget-text-editor\" data-id=\"5d33766\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 24px;\">Solicitud de soporte<\/h3><p>Obt\u00e9n respuestas r\u00e1pidas y precisas de nuestros expertos con nuestro soporte multiling\u00fce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc159f3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"fc159f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zennio.creativia.es\/es\/solicitud-de-soporte\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb74cee e-con-full e-flex e-con e-child\" data-id=\"fb74cee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cfdedf elementor-widget elementor-widget-text-editor\" data-id=\"5cfdedf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 24px;\">Oficina T\u00e9cnica<\/h3><p>Accede a informaci\u00f3n t\u00e9cnica sobre nuestros productos y soluciones para ayudarte en la prescripci\u00f3n t\u00e9cnica.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ce4c1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f0ce4c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zennio.creativia.es\/es\/oficina-tecnica\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visita nuestro repositorio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e6cd6c e-con-full e-flex e-con e-child\" data-id=\"8e6cd6c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-313bad0 elementor-widget elementor-widget-text-editor\" data-id=\"313bad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-size: 24px;\">Programas de aplicaci\u00f3n<\/h3><p>Accede a informaci\u00f3n t\u00e9cnica sobre nuestros productos y soluciones para ayudarte en la prescripci\u00f3n t\u00e9cnica.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-813a190 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"813a190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zennio.creativia.es\/es\/application-program-repository\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visita nuestro repositorio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e0238f e-flex e-con-boxed e-con e-parent\" data-id=\"3e0238f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cb2b1 elementor-widget elementor-widget-heading\" data-id=\"97cb2b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfNecesitas activar una licencia?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8a5037 elementor-widget elementor-widget-text-editor\" data-id=\"f8a5037\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Accede a License Manager para activar tus licencias relacionadas con productos Zennio<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc3bd74 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bc3bd74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zlicensemanager.zennio.com\/es\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Accede a License Manager<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-509db58 e-flex e-con-boxed e-con e-parent\" data-id=\"509db58\" data-element_type=\"container\" data-e-type=\"container\" id=\"proyectos-ejemplos\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba65d0f elementor-widget elementor-widget-heading\" data-id=\"ba65d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Buscador de Programas de aplicaci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c70b32f elementor-widget elementor-widget-text-editor\" data-id=\"c70b32f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfEst\u00e1s buscando un programa de aplicaci\u00f3n antiguo de uno de nuestros productos? \u00a1Este es tu sitio!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e07af9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2e07af9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zennio.creativia.es\/es\/application-program-repository\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Buscar programa de aplicaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80f2a00 e-flex e-con-boxed e-con e-parent\" data-id=\"80f2a00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1607f9a elementor-widget elementor-widget-heading\" data-id=\"1607f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compatibilidad A\/A <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cc3723 elementor-widget elementor-widget-text-editor\" data-id=\"8cc3723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Accede a todos los recursos relacionados con tu dispositivo buscando el modelo de tu dispositivo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125ddb1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"125ddb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/compatibility.zennio.com\/compatibilidades\/es\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ir a Compatibilidad A\/A<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91ca707 e-flex e-con-boxed e-con e-parent\" data-id=\"91ca707\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f39d04 elementor-widget elementor-widget-heading\" data-id=\"8f39d04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conversor CSN - ISN<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee0877e elementor-widget elementor-widget-text-editor\" data-id=\"ee0877e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfNecesitas conocer el n\u00famero de serie interno o el n\u00famero de serie de control?<br \/>Usa nuestro conversor<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed194c elementor-widget elementor-widget-shortcode\" data-id=\"1ed194c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><form class=\"form-search-downloads\" method=\"get\" data-action=\"https:\/\/zennio.creativia.es\/es\/soporte\/\"><p class=\"help-text\">Puedes buscar una o varias referencias separadas por comas.<\/p><div class=\"wrapper-input\"><input type=\"text\" id=\"input-search-download\" name=\"r\" value=\"\" placeholder=\"Introduce una o varias referencias CSN o ISN\" \/><span class=\"submit-search-icon\"><svg focusable=\"false\" aria-label=\"Search\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24px\"><path d=\"M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z\"><\/path><\/svg><\/span><\/div><\/form><style type=\"text\/css\">\n\t.table-downloads-repository {\n\t\tborder-collapse: 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#ababab;\n\t\tborder-radius: 3px;\n\t\tbox-shadow: none;\n\t\toutline: none;\n\t\tcolor: #fafafa;\n\t}\n\t.form-search-downloads .submit-search-icon {\n\t\tdisplay: flex;\n\t\twidth: 40px;\n\t\theight: 40px;\n\t\ttext-align: center;\n\t\talign-items: center;\n\t\tjustify-content: center;\n\t\tposition: absolute;\n\t\ttop: 50%;\n\t\tright: 10px;\n\t\ttransform: translateY(-50%);\n\t\t-webkit-transform: translateY(-50%);\n\t\tz-index: 999;\n\t}\n\t.form-search-downloads .submit-search-icon:hover {\n\t\tcursor: pointer;\n\t}\n\t.form-search-downloads .submit-search-icon svg {\n\t\tfill: #fafafa;\n\t}\n\t.form-search-downloads .remove-search {\n\t\tposition: absolute;\n\t\tdisplay: block;\n\t\ttext-decoration: underline;\n\t\tfont-size: 16px;\n\t\tfont-weight: 700;\n\t}\n\t.form-search-downloads label {\n\t\tfont-size: 26px;\n\t\tfont-weight: 500;\n    \ttext-transform: uppercase;\n    \tline-height: 30px;\n\t\tcolor: #fafafa;\n\t}\n\t.form-search-downloads .help-text {\n\t\tfont-size: 15px;\n\t\tcolor: #fafafa;\n\t}\n\t.form-search-downloads .wrapper-input {\n\t\tposition: relative;\n\t}\n\t@media only screen and (max-width: 768px) {\n\t\t.form-search-downloads #input-search-download {\n\t\t\tpadding-right: 50px !important;\n\t\t}\n\t\t.help-text {\n\t\t\ttext-align: center;\n\t\t}\n\t\t.table-downloads-repository {\n\t\t\twidth: 100% !important;\n    \t\toverflow-x: scroll;\n\t\t}\n\t\t.table-downloads-repository thead tr th {\n\t\t\tdisplay: none !important;\n\t\t}\n\t\t.table-downloads-repository tbody tr {\n\t\t\tborder-bottom: solid 1px #ababab;\n\t\t}\n\t\t.table-downloads-repository tbody tr td {\n\t\t\tdisplay: block !important;\n\t\t\tpadding: 0 20px;\n\t\t\tborder: none !important;\n\t\t\ttext-align: left !important;\n\t\t}\n\t\t.table-downloads-repository tbody tr td:last-child {\n\t\t\tpadding-bottom: 10px;\n\t\t}\n\t\t.table-downloads-repository tbody tr td:first-child {\n\t\t\tpadding-top: 10px;\n\t\t}\n\t\t.table-downloads-repository tbody tr td:before {\n\t\t\tcontent: attr(data-th) \": \";\n\t\t\tdisplay: inline;\n\t\t\tfont-weight: 700;\n\t\t\tcolor: #fafafa;\n\t\t}\n\t}<\/style><script type=\"text\/javascript\">\n\t(function(){\n\t\tjQuery('.submit-search-icon').click(function(e){\n\t\t\te.preventDefault();\n\t\t\t\n\t\t\tvar searchInput     = jQuery( '#input-search-download' );\n\t\t\tvar searchDownloads = searchInput.val();\n\t\t\t\n\t\t\tif( searchDownloads.length ) {\n\t\t\t\tvar formSearchDownloads = searchInput.parents('.form-search-downloads');\n\t\t\t\tvar redirect_to  \t\t= formSearchDownloads.attr('data-action');\n\t\t\t\t\tredirect_to \t   += '?r='+searchDownloads;\n\t\t\t\t\t\n\t\t\t\tif( redirect_to.length ) window.location.href = redirect_to;\n\t\t\t} else {\n\t\t\t\tsearchInput.focus();\n\t\t\t}\n\t\t});\n\t}(jQuery));\n\t<\/script><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f34c30 e-flex e-con-boxed e-con e-parent\" data-id=\"4f34c30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce68adc elementor-widget elementor-widget-heading\" data-id=\"ce68adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557bbe9 elementor-widget elementor-widget-n-accordion\" data-id=\"557bbe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8960\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8960\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1l es la diferencia entre NarrowDIM X y el DIMinBOX DX? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8960\" class=\"elementor-element elementor-element-0dd2af1 e-con-full e-flex e-con e-child\" data-id=\"0dd2af1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c04230 elementor-widget elementor-widget-text-editor\" data-id=\"8c04230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Desconexi\u00f3n de carga:<\/p><ul><li>DIMinBOX DX: Incluye un rel\u00e9 de desconexi\u00f3n de carga en cada canal, asegurando el apagado completo de la carga.<\/li><li>NarrowDIM X: No tiene rel\u00e9 de desconexi\u00f3n, lo que significa que puede quedar una peque\u00f1a corriente residual cuando se apaga. Esto puede hacer que cargas muy peque\u00f1as permanezcan ligeramente alimentadas, aunque es poco frecuente.<\/li><\/ul><p>\u00a0<\/p><p>Tama\u00f1o:<\/p><ul><li>NarrowDIM X: M\u00e1s compacto y peque\u00f1o, pero con menor capacidad de potencia.<\/li><li>DIMinBOX DX: M\u00e1s grande, pero puede manejar m\u00e1s potencia.<\/li><\/ul><p>\u00a0<\/p><p>Ambos dispositivos permiten conectar sus canales en paralelo para aumentar la capacidad de potencia total. Para m\u00e1s detalles, consulte la hoja t\u00e9cnica del dispositivo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8961\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8961\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfNecesito una licencia para la visualizaci\u00f3n de c\u00e1maras IP? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8961\" class=\"elementor-element elementor-element-9afe258 e-con-full e-flex e-con e-child\" data-id=\"9afe258\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8961\" class=\"elementor-element elementor-element-e71d950 e-flex e-con-boxed e-con e-child\" data-id=\"e71d950\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa8474 elementor-widget elementor-widget-text-editor\" data-id=\"6aa8474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, no necesitas licencia para visualizar una c\u00e1mara IP desde una pantalla Z50\/Z70v2\/Z100. Simplemente debe configurar los ajustes IP de su pantalla y de la c\u00e1mara IP siguiendo las instrucciones proporcionadas en la secci\u00f3n 2.1.15 del Manual de Usuario.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8962\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8962\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Si actualizo las pantallas, \u00bftengo que rehacer la configuraci\u00f3n? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8962\" class=\"elementor-element elementor-element-998eb42 e-con-full e-flex e-con e-child\" data-id=\"998eb42\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6e0528 elementor-widget elementor-widget-text-editor\" data-id=\"f6e0528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para evitar tener que rehacer la programaci\u00f3n desde cero, puedes utilizar la APP gratuita de ETS \u00abZennio Parameter Copier\u00bb, que ayuda en el proceso de actualizaci\u00f3n de versiones de los productos Zennio. S\u00f3lo tienes que seleccionar el mismo dispositivo con las dos versiones, y se realiza la copia. Tras la copia, se abren unas ventanas para indicar las diferencias que pueda haber entre las versiones y que deben ser revisadas por si no se han copiado correctamente.<\/p><p>Enlace a la aplicaci\u00f3n y al manual: <a href=\"http:\/\/zennio.com\/es\/documents\/zennio_parameter_copier\">https:\/\/www.zennio.com\/es\/documents\/zennio_parameter_copier_ https:\/\/zennio.com\/download\/manual_Parameter_copier_es<\/a><\/p><p>Tenga en cuenta que a partir de la versi\u00f3n 3.7 en Z50\/Z70 v2\/Z100, no es necesario actualizar el programa de aplicaci\u00f3n y el firmware, ya que las versiones son compatibles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8963\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8963\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfEs posible conectar 2 o m\u00e1s fuentes de alimentaci\u00f3n en la misma l\u00ednea? Si es as\u00ed, \u00bfhay alguna recomendaci\u00f3n? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8963\" class=\"elementor-element elementor-element-68d8901 e-con-full e-flex e-con e-child\" data-id=\"68d8901\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fad5eb1 elementor-widget elementor-widget-text-editor\" data-id=\"fad5eb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Seg\u00fan el est\u00e1ndar KNX esta posibilidad depende de cada fabricante. Nuestra KUPSupply permite incluso conectarlas entre s\u00ed (a una distancia de 0 metros entre ellas). De hecho, es posible conectarlos en paralelo. Sin embargo, hay ciertas restricciones para esta configuraci\u00f3n:<\/p><ul><li>Las fuentes de alimentaci\u00f3n no deben tener el LED \u00abSobrecarga\u00bb encendido. Si este fuera el caso, tendr\u00eda que instalarlas separadas en el sistema KNX hasta que desaparezca el error de sobrecarga.<\/li><li>Es probable que la combinaci\u00f3n de dos fuentes de alimentaci\u00f3n en paralelo no proporcione la suma de ambas. Como cada fuente de alimentaci\u00f3n tiene una carga de trabajo diferente, es posible que una alcance el estado de sobrecarga antes de que la otra suministre la potencia m\u00e1xima.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8964\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8964\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfEs posible puentear comunes entre dispositivos? \u00bfY puentear comunes de un mismo dispositivo? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8964\" class=\"elementor-element elementor-element-2938cb5 e-con-full e-flex e-con e-child\" data-id=\"2938cb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d128965 elementor-widget elementor-widget-text-editor\" data-id=\"d128965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No se deben unir los comunes de diferentes dispositivos. La raz\u00f3n detr\u00e1s de este punto es que cada dispositivo genera su propia tensi\u00f3n de referencia, por lo que si se unen diferentes comunes se puede esperar un comportamiento anormal en esas entradas y, en casos extremos, da\u00f1os en el hardware debido a la diferente tensi\u00f3n utilizada por cada dispositivo.<\/p><p>No es necesario puentear los comunes de un mismo dispositivo ya que se puentean internamente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8965\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8965\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Si no hay acceso a Internet, \u00bfhay alguna forma de utilizar el RemoteBOX localmente para controlar la instalaci\u00f3n? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8965\" class=\"elementor-element elementor-element-cb7642c e-con-full e-flex e-con e-child\" data-id=\"cb7642c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5fc83 elementor-widget elementor-widget-text-editor\" data-id=\"1b5fc83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, es necesario tener acceso a internet para poder controlar la instalaci\u00f3n, ya que el sistema funciona a trav\u00e9s de un servicio en la nube.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfe76d8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bfe76d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/zennio.creativia.es\/es\/preguntas-frecuentes\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Repositorio de FAQ\u2019s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Soporte Solicitud de soporte Obt\u00e9n respuestas r\u00e1pidas y precisas de nuestros expertos con nuestro soporte multiling\u00fce. Contactar Oficina T\u00e9cnica Accede a informaci\u00f3n t\u00e9cnica sobre nuestros productos y soluciones para ayudarte en la prescripci\u00f3n t\u00e9cnica. Visita nuestro repositorio Programas de aplicaci\u00f3n Accede a informaci\u00f3n t\u00e9cnica sobre nuestros productos y soluciones para ayudarte en la prescripci\u00f3n t\u00e9cnica. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soporte - Zennio<\/title>\n<meta name=\"description\" content=\"Soporte Solicitud de soporteObt\u00e9n respuestas r\u00e1pidas y precisas de nuestros expertos con nuestro soporte multiling\u00fce. 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